It may sound overly simplistic, or even unsophisticated, to say that an operator’s success depends critically upon the quality and integrity of its culture. However, based on my experience for over 10 years asset managing a variety of communities operated by ISL, I firmly believe their exceptional performance has resulted directly and disproportionately from their inclusive, collaborative, positive and infectious culture and leadership’s ability to introduce, replicate, nurture, preserve and protect its culture within its communities.
Naturally, their strong nuts and bolts operations, marketing and care skills and systems have been critical to their success, but it’s their culture – their secret sauce – that’s so significantly elevated this success. I’ve witnessed time and again how this culture has established optimism and confidence among challenged teams, attracted high quality regional and community leaders and staff, earned the trust and respect of family members and professional referral sources, inspired, energized and satisfied residents and driven impressive bottom line results.
From an asset manager’s perspective, high occupancy, strong margins, impressive and sustained NOI growth, accountability, asset preservation and maintenance, and liability-mitigating practices are essential goals. ISL understands that to meaningfully satisfy these goals, they must operate in a manner that honors, promotes and appropriately addresses the sometimes disparate interests of their three key constituents: residents, employees and investors. Doing so can be a very difficult balance to strike but, much more so than I’ve seen from other operators I’ve worked with, ISL does so very well and even makes it look easy.
I believe it’s their exceptional culture, their secret sauce, that allows them to so consistently and impressively succeed.
Selecting a management company to entrust your community is key to its success. In 2006, after almost 3 years of languishing results with another management company at the helm, we made the choice to switch over to Integral Senior Living Management, LLC and their more than capable team of professionals. Within three months, the morale at our community was up, the occupancy had increased by close to 10% and our financials were improving daily.
We’ve now been with ISL for almost 11 years and we are enjoying occupancy levels in the mid 90 percentiles and the programs they have put in place are continuing to motivate our staff and stimulate our residents. Their Vibrant Life Program has been instrumental in helping keep the “back door” closed and residents are feeling valued and appreciated. The ISL Regional Vice Presidents who are charged with operations, marketing and resident care are supportive of the on-site management team and responsive to their needs as well as those of ownership.
I can highly recommend the team at ISL to bring the latest advancements in senior care, technology and critically needed support to your management team if your goal is to have a highly successful senior community.
We have worked with Integral Senior Living (ISL) for nearly 10 years, and can attest to their excellence in managing senior living communities. As an independent developer of senior living communities, it is key that we have a partner we can trust to manage our communities, which is what we get from ISL. They step in as soon as we begin development and manage every aspect from sales and marketing to HR. Once open, ISL continues its role in making our communities a success. ISL understands and is committed to delivering the best in resident care. I have complete confidence in their abilities and highly recommend working with them.
As a company that focuses on acquiring and repositioning underperforming senior communities, partnering with a strong operator is critical to our success. We’ve worked with ISL for over 5 years across numerous communities. We’ve always found ISL to be extremely professional, responsive to our requests, and proactive in their management approach. ISL has been strongly committed to help us achieve our business plans and reposition our communities to create a much more vibrant community for our residents. The ISL team continuously goes above and beyond to ensure success at our communities and treats each community as their own.
We believe that the success of a community depends on and starts with the employees at the community and the culture created by the operator. We’ve consistently found that ISL is able to create an exciting and happy environment for both our residents and on-site employees (while helping us achieve our financial goals as well). This has allowed ISL to attract and retain the best talent in the industry and we firmly believe this is a key component of having successful communities. Finding and retaining key employees is an industry wide challenge, but ISL has consistently demonstrated their ability to do so as a result of their reputation and culture.
I have worked for three different management groups since starting my career in the senior assisted living industry in 2005. Working for a community managed by ISL since 2012 has by far been my most inspiring and productive season to date. The ISL culture has created opportunities for growth and has allowed me to identify and use my strengths to exceed the expectations of my owners and better the lives of my residents, families, and staff.
I have worked for ISL for over four years and from the moment I began have been treated with the greatest respect. It is an absolute pleasure coming to work each day and working with such wonderful people. From the Regional team, Directors, Culinary Staff, Med Tech’s, Housekeepers, Maintenance and Caregivers, everyone is so professional. In all my years working for many company’s I have never experienced the feeling I have each day coming to work with ISL. A true success story in the Assisted Living Community. I look to work here for many years to come.
ISL is dedicated to the development and operation of senior living communities that create value for residents, employees and owners by providing quality senior care, a fulfilling work environment and targeted financial returns. We are passionate about senior care while providing an empowering environment that offers autonomy and personal growth.